Terms of Service

Last updated: March 2026

Welcome to Quatio. These Terms of Service ("Terms") govern your access to and use of the quatio.co website and all its subdomains (the "Platform"), operated by Grupo Quatio S.A.S., a Colombian commercial company domiciled in Colombia ("Quatio," "we," "us," or "our").

By accessing or using the Platform, you agree to these Terms in their entirety. If you do not agree with any part of these Terms, please refrain from using the Platform.

1. Description of Service

Quatio is a technology company that designs, develops, and commercializes interactive digital experiences for brands, corporate events, and marketing activations. Through the Platform, we offer:

  • Interactive experiences catalog: Games, photo booths, augmented reality (AR) and virtual reality (VR) experiences, collaborative photo walls, trivia games, and other gamification solutions.
  • Virtual events: Interactive bingo, knowledge olympiads, virtual and hybrid assemblies with capacity for up to 50,000 participants.
  • Activation analytics: Real-time dashboards, QR tracking, and custom metrics.
  • Custom development: Fully customized experiences, integrations with existing systems, and technology consulting.
  • Virtual assistant (Qyro): A conversational chatbot that assists visitors in exploring our catalog and requesting commercial information.

2. Use of the Platform

2.1 Eligibility

The Platform is directed at companies, brands, and professionals seeking interactive experience solutions. By using the Platform, you represent that you have the legal capacity to enter into binding contracts under Colombian law.

2.2 Permitted use

You agree to use the Platform only for lawful purposes and in accordance with these Terms. The following is prohibited:

  • Using the Platform for illegal, fraudulent activities, or activities that infringe on the rights of third parties.
  • Attempting unauthorized access to restricted areas of the Platform or its underlying systems.
  • Interfering with the normal operation of the Platform, including the introduction of viruses, malicious code, or denial-of-service attacks.
  • Extracting, reproducing, or copying Platform content through scraping, automated crawling, or other unauthorized methods, except as expressly permitted.
  • Impersonating another person or entity.

2.3 User accounts

Certain features of the Platform require the creation of an account through our centralized authentication system (AuthQ). By creating an account, you:

  • Are responsible for maintaining the confidentiality of your access credentials.
  • Agree to provide truthful and up-to-date information.
  • Acknowledge that you are responsible for all activity that occurs under your account.
  • Will notify Quatio immediately if you detect unauthorized use of your account.

Quatio reserves the right to suspend or cancel accounts that violate these Terms.

3. Contracting Services

The catalog published on the Platform is informational and does not constitute a binding offer. The contracting of interactive experiences, virtual events, or custom development services will be formalized through independent commercial agreements between Quatio and the client, which will detail the scope, pricing, timelines, and specific conditions.

Prices, features, and availability of products displayed in the catalog may change without prior notice.

4. Intellectual Property

4.1 Quatio's content

All elements of the Platform, including but not limited to: texts, design, logos, trademarks ("Quatio," "Qyro," "AuthQ," "DataQ"), images, videos, source code, software, interactive games, and other content, are the exclusive property of Grupo Quatio S.A.S. or its licensors and are protected by Colombian and international intellectual property laws.

4.2 Limited use

You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for legitimate informational and commercial purposes. This license does not include:

  • Reproduction, modification, or distribution of Platform content.
  • Use of Quatio's trademarks without prior written authorization.
  • Reverse engineering, decompiling, or disassembling the Platform's software.

4.3 User content

By submitting information through the chatbot (Qyro) or any Platform form, you grant Quatio a non-exclusive license to use such information for the purpose of providing the requested service, including commercial follow-up.

5. Virtual Assistant (Qyro)

5.1 Nature of service

Qyro is a conversational assistant that uses artificial intelligence to guide users in exploring Quatio's catalog. Qyro can:

  • Recommend interactive experiences based on user needs.
  • Display product information from the official catalog.
  • Generate illustrative images showing how experiences might look in a specific context.
  • Capture contact information when voluntarily provided by the user for commercial follow-up.

5.2 Limitations

  • Qyro's responses are advisory and do not constitute a binding commercial offer.
  • Generated images are illustrative and may not accurately represent the final product.
  • Qyro does not provide legal, financial, or specialized technical advice.

5.3 Conversation data usage

Conversations with Qyro are stored to improve service quality and facilitate commercial follow-up. Anonymous conversations are automatically deleted after 30 days. Conversations where the user provides contact information are retained indefinitely for commercial management purposes. Please see our Privacy Policy for more details.

6. Cookies and Tracking Technologies

To improve your experience on the Platform, we use functional cookies and analytics technologies. We use Google Analytics to analyze traffic patterns, understand how visitors interact with our content, and continuously improve the user experience. Google Analytics collects information in an anonymized manner, including pages visited, time spent, and traffic sources. For more details about the cookies we use and how you can manage them, please see the Cookies section of our Privacy Policy.

7. Limitation of Liability

7.1 Availability

The Platform is provided "as is" and "as available." Quatio does not guarantee that the Platform will be available continuously or free of errors.

7.2 Disclaimer of warranties

To the extent permitted by Colombian law, Quatio disclaims all implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

7.3 Limitation

In no event shall Quatio's total liability to the user exceed the greater of: (a) the amount paid by the user to Quatio in the 12 months preceding the event giving rise to the claim, or (b) the Colombian peso equivalent of 100 USD. This limitation does not apply in cases of willful misconduct or gross negligence.

8. Third-Party Links

The Platform may contain links to third-party websites (social networks, authentication providers). Quatio is not responsible for the content, privacy policies, or practices of such sites. Access to third-party sites is at your own risk.

9. Modifications

Quatio reserves the right to modify these Terms at any time. Modifications will take effect upon publication on the Platform. Continued use of the Platform after the publication of modified Terms will constitute your acceptance of such changes.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Colombia. Any dispute arising from or related to these Terms shall be submitted to the jurisdiction of the competent courts of the city of Medellín, Colombia, except for applicable consumer protection regulations.

11. Contact

For any questions about these Terms, you may contact us through: